01Appointment Deposit

• •A non-refundable deposit is required to reserve all appointments.
• •Your deposit will be applied toward your service total. Because your appointment time is reserved exclusively for you, deposits are forfeited if your appointment is canceled or rescheduled outside of the policy below.

02Cancellation & Rescheduling

• •Appointments canceled or rescheduled with less than 48 hours' notice will forfeit the deposit.
• •A new deposit will be required to book a future appointment.

03No-Shows

• •Clients who fail to arrive for their scheduled appointment without notice will be charged 100% of the scheduled service.
• •Future appointments may require full payment at the time of booking.

04Late Arrivals

• •Please arrive on time for your appointment.
• •Arriving more than 10 minutes late may require your service to be shortened.
• •Arriving 15 minutes or more late may result in your appointment being canceled and rescheduled.
• •Late arrivals are still responsible for the full cost of the scheduled service.

05Existing Lash Extensions

• •If you currently have lash extensions from another artist, please let me know before booking.
• •Foreign fills are accepted on a case-by-case basis. If your current lashes are not suitable for a fill, a removal and full set may be required.

06Fill Appointments

• •Fill appointments are available only if at least 40–50% of your lash extensions remain.
• •Your lashes are clean and free of buildup.
• •Your appointment falls within the appropriate fill timeframe.
• •Appointments that do not meet these requirements may need to be converted to a full set.

07Clean Lash Policy

• •Please arrive with completely clean lashes.
• •Clients who arrive wearing mascara, eyeliner, excessive makeup, or significant buildup may be charged a cleansing fee, have appointment time reduced, or be required to reschedule if adequate cleansing cannot be completed.

08Guests & Children

To maintain a relaxing environment and ensure everyone's safety, additional guests and children are not permitted unless previously approved.

09Phone Etiquette

Please silence your phone during your appointment. Phone calls and frequent texting may affect the quality of your service and extend appointment time.

10Payments

• •Payment is due immediately upon completion of your appointment.
• •Chargebacks for completed services will be disputed using signed consent forms, appointment records, photographs, and booking documentation.

11Refund Policy

• •Due to the customized nature of lash services, all sales are final. Refunds are not provided.
• •If you experience abnormal shedding within 72 hours of your appointment, please contact me with photos before seeking another lash artist so I can assess whether a complimentary adjustment is appropriate.

12Allergic Reactions

• •By booking your appointment, you acknowledge that lash extension adhesive contains ingredients that may cause irritation or allergic reactions.
• •Although every precaution is taken, reactions cannot be predicted or guaranteed against. No refunds will be issued for allergic reactions.

13Satisfaction Guarantee

• •Every lash set is customized specifically for you.
• •If you have any concerns with your lashes, please contact me within 72 hours of your appointment before visiting another lash artist.
• •Complimentary adjustments are offered only when the issue is determined to be application-related. Once another artist has worked on your lashes, complimentary corrections are no longer available.

14Aftercare

Proper aftercare plays a major role in lash retention. Failure to follow aftercare instructions, including excessive rubbing, sleeping on your lashes, using oil-based products, exposure to excessive heat or steam, or improper cleansing, may affect retention and is not considered an application issue.

15Photography

• •Photos and videos may be taken during or after your appointment for educational, marketing, or social media purposes.
• •If you prefer not to be photographed, please let me know before your appointment begins.

16Respect Policy

Respect is expected from both clients and staff. Disrespectful, abusive, threatening, or inappropriate behavior may result in the immediate termination of your appointment without a refund and refusal of future services.

17Illness Policy

If you are experiencing symptoms of a contagious illness, including fever, vomiting, pink eye, or similar symptoms, please reschedule your appointment.

18Right to Refuse Service

Lashed by Lese reserves the right to refuse or discontinue service if it is determined that proceeding would compromise your natural lash health, safety, the quality of the service, or if studio policies are not respected.